The Story of Quality Professional
He is working as a quality professional in one of the leading organization. Being a diligent professional, he grappled with an away of problems and put finer insight into the entire process and functioning of the company.
Come December and the problems start pouring in the top leadership of his organization, personally demanded an explanation to all the problems, along with probable solutions with no support from his colleagues he finds himself in hot soup. He accepts those problems as challenges and strikes to generate `solutions' trough various `initiatives' and programs'. How ever his efforts are ignored.
As days & weeks pass by and he feels a dire urgency to work out the kinks and improve the quality of his products. He strongly believes `Quality' to be one of the prime focus areas of his corporation but things went wayward and he was hell bent on putting them to track. He aimed for the best quality. His approach was to contribute to its improvement and show the management as to what can be done in a span of three months.
He tried to explain different terms used in `Quality Assurance' to the management of his corporation; but realized it to be a difficult task to convince them to see things his way.
This left him in a state of utter disappointment. He returned to his cabin thinking to refer some books. Suddenly his eyes felt upon a book titled `Ladies Better Quality Professionals' . He went though some of its pages but was bored in half an hour and with heavy eyes fill asleep.
The next day he taxed his brain to recollect whatever little he read and attempting to change the existing scenario devised a strategy to observe his wife. Let's hear the out come of this, in his own words:
The sound of alarm woke me at daybreak. To my surprise the chime was a bit different. I enquired Maya, "How is it that the alarm sounds a bit different, today?"
"The new one is a HMT clock." She replied.
"What is gone wrong with the Citizen clock?" I asked with curiosity.
"Nothing," She replied, "I wish to compare the alarm time in the clocks."
Later she maintained a record of time, when the alarm was set and actual time and the alarm rang.
I straightaway looked at the average alarm time and concluded Citizen to be better than HMT. With a smile on her face, she asked to scan through the entire record. What I did not notice was that the earlier or later by 5,3 or 2 minutes whereas the HMT alarm always rang, earlier by 5 minutes for entire week.
Here she displayed her mettle by `recording' the events. This made me realize Citizen's Accuracy and HMT's precision. One has to live with accuracy whereas one can set precision.
The first Maya "I have learned my first lesson about the terminology accuracy, precision, usage of record for decision. Scan the record rather than jump to the conclusion."
Hurrying to go to my office, I reached for the toothbrush and paste in the cabinet. To my surprise, here too I found a different brand of toothpaste. The box cover displayed the picture of a pretty model in sparkling white teeth. I took a close look at the picture. There was not anything appealing. One could see such pictures on different brands of toothpastes. Inside the box I found a white strip. "That's it!" I exclaimed. Now I can compare the brightness of my teeth: as means of comparison is available.
The Second Maya "I have learned my second lesson about the importance of Sample for measurement by attribute"
One Sunday morning, I leisurely read the newspaper and felt the need to take a hot bath. The water in the bucket was like warm; not hot enough to bath in the chilly winter. I frowned at Maya, " You know I prefer taking hot bath. Why didn't you tell me earlier that the water wasn't warm enough to bath?" I read it somewhere that the temperature of water should be 55 degree Celsius. So I demanded that the temperature of water be 55 degree C. Maya Hurried from Kitchen dipped her hand in water declaring that the water is sufficiently hot to bath. Here was a difference in Opinion- a dispute due to measurement by feeling (attribute). Maya get a thermometer, measure it and announced the temperature of water to be exactly 55 degree C. Then she smiled to say- "Now there is no question of dispute a measurement was preferred by a variable. I fumed at the thought of feeling the water warm.
The Third Maya "I have learned my third lesson about the advantage of measurements by variable over attribute. The setting of equipment is done for the requirement and by experience you can still use attribute for quicker decision"
After going through the early morning hassles Maya prepared the tea. I refused to drink, as it was not of my taste. On my inquiry she replied that she added two teaspoons of the instead of three. " Maya, Don't spoil my morning," I said with an _expression of displeasure. She silently returned to the kitchen, to prepare the tea with break fast. I sipped the tea and found it to be of appetizing flavor. Satisfied I chided – "This tickles my sense." Actually she replaced the old one with a new brand of tea (material). "I need to adjust my process". As this new material requires two teaspoon of tea leaves". Replied my wife.
The Fourth Maya" I have learned my fourth lesson about the adjustment of process whenever the input changes."
I regularly visit my friend in the evening. As usual, when I was dressing myself, I observed a loose thread coming out of the shirtsleeve. I was about to other shirt when my Maya told me not to change. She believed this be a minor defect giving two explanations: 1. The thread hung loose is at the inner side of the sleeve. 2. He was on an informal visit (fitness of purpose). " I will cut the loose thread." She said.
The Fifth Maya" I have learned my fifth lesson about the classification of defect as well as fitness for the purpose."
The next day I observed my wife's work pattern in the kitchen. Maya kneaded the dough, adding water, making it self enough to roll the balls into chapaatis. She roasted chapaatis by occasionally turning them over gas flame. She staked them neatly one above the other. I was surprised to see the accurate size and shape of chapaatis. Later she served them with a variety of delicious dishes. I wondered how Maya catered to the different tastes of the children, parents and mine.
The Sixth Maya" I have learned my sixth lesson about the monitoring process and on the job training improve skill and bring consistent output."
Shortly after lunch I needed a nap. I went to my bedroom and switched on the CD player. It played an Indian classical music CD. I was about to change the CD when Maya suggested to listen to it. I readily accepted the suggestion. The music soothed my nerves and put me to sleep. I woke up feeling fresh after this quick nap. Maya's music had worked.
The Seventh Maya" I have learned my seventh lesson about the resistance to change. Accept the suggestion it may improve the quality."
I had my evening tea and Maya got busy with her preparation for baking a cake. It tool half an hour for the cake to get ready. I couldn't resist admiring her preparation. "How is it that, your cake is better than Menginis. She replied in detail- 1. select the fine flour of right quality. 2. Mix the ingradients in right quantity.
Come December and the problems start pouring in the top leadership of his organization, personally demanded an explanation to all the problems, along with probable solutions with no support from his colleagues he finds himself in hot soup. He accepts those problems as challenges and strikes to generate `solutions' trough various `initiatives' and programs'. How ever his efforts are ignored.
As days & weeks pass by and he feels a dire urgency to work out the kinks and improve the quality of his products. He strongly believes `Quality' to be one of the prime focus areas of his corporation but things went wayward and he was hell bent on putting them to track. He aimed for the best quality. His approach was to contribute to its improvement and show the management as to what can be done in a span of three months.
He tried to explain different terms used in `Quality Assurance' to the management of his corporation; but realized it to be a difficult task to convince them to see things his way.
This left him in a state of utter disappointment. He returned to his cabin thinking to refer some books. Suddenly his eyes felt upon a book titled `Ladies Better Quality Professionals' . He went though some of its pages but was bored in half an hour and with heavy eyes fill asleep.
The next day he taxed his brain to recollect whatever little he read and attempting to change the existing scenario devised a strategy to observe his wife. Let's hear the out come of this, in his own words:
The sound of alarm woke me at daybreak. To my surprise the chime was a bit different. I enquired Maya, "How is it that the alarm sounds a bit different, today?"
"The new one is a HMT clock." She replied.
"What is gone wrong with the Citizen clock?" I asked with curiosity.
"Nothing," She replied, "I wish to compare the alarm time in the clocks."
Later she maintained a record of time, when the alarm was set and actual time and the alarm rang.
I straightaway looked at the average alarm time and concluded Citizen to be better than HMT. With a smile on her face, she asked to scan through the entire record. What I did not notice was that the earlier or later by 5,3 or 2 minutes whereas the HMT alarm always rang, earlier by 5 minutes for entire week.
Here she displayed her mettle by `recording' the events. This made me realize Citizen's Accuracy and HMT's precision. One has to live with accuracy whereas one can set precision.
The first Maya "I have learned my first lesson about the terminology accuracy, precision, usage of record for decision. Scan the record rather than jump to the conclusion."
Hurrying to go to my office, I reached for the toothbrush and paste in the cabinet. To my surprise, here too I found a different brand of toothpaste. The box cover displayed the picture of a pretty model in sparkling white teeth. I took a close look at the picture. There was not anything appealing. One could see such pictures on different brands of toothpastes. Inside the box I found a white strip. "That's it!" I exclaimed. Now I can compare the brightness of my teeth: as means of comparison is available.
The Second Maya "I have learned my second lesson about the importance of Sample for measurement by attribute"
One Sunday morning, I leisurely read the newspaper and felt the need to take a hot bath. The water in the bucket was like warm; not hot enough to bath in the chilly winter. I frowned at Maya, " You know I prefer taking hot bath. Why didn't you tell me earlier that the water wasn't warm enough to bath?" I read it somewhere that the temperature of water should be 55 degree Celsius. So I demanded that the temperature of water be 55 degree C. Maya Hurried from Kitchen dipped her hand in water declaring that the water is sufficiently hot to bath. Here was a difference in Opinion- a dispute due to measurement by feeling (attribute). Maya get a thermometer, measure it and announced the temperature of water to be exactly 55 degree C. Then she smiled to say- "Now there is no question of dispute a measurement was preferred by a variable. I fumed at the thought of feeling the water warm.
The Third Maya "I have learned my third lesson about the advantage of measurements by variable over attribute. The setting of equipment is done for the requirement and by experience you can still use attribute for quicker decision"
After going through the early morning hassles Maya prepared the tea. I refused to drink, as it was not of my taste. On my inquiry she replied that she added two teaspoons of the instead of three. " Maya, Don't spoil my morning," I said with an _expression of displeasure. She silently returned to the kitchen, to prepare the tea with break fast. I sipped the tea and found it to be of appetizing flavor. Satisfied I chided – "This tickles my sense." Actually she replaced the old one with a new brand of tea (material). "I need to adjust my process". As this new material requires two teaspoon of tea leaves". Replied my wife.
The Fourth Maya" I have learned my fourth lesson about the adjustment of process whenever the input changes."
I regularly visit my friend in the evening. As usual, when I was dressing myself, I observed a loose thread coming out of the shirtsleeve. I was about to other shirt when my Maya told me not to change. She believed this be a minor defect giving two explanations: 1. The thread hung loose is at the inner side of the sleeve. 2. He was on an informal visit (fitness of purpose). " I will cut the loose thread." She said.
The Fifth Maya" I have learned my fifth lesson about the classification of defect as well as fitness for the purpose."
The next day I observed my wife's work pattern in the kitchen. Maya kneaded the dough, adding water, making it self enough to roll the balls into chapaatis. She roasted chapaatis by occasionally turning them over gas flame. She staked them neatly one above the other. I was surprised to see the accurate size and shape of chapaatis. Later she served them with a variety of delicious dishes. I wondered how Maya catered to the different tastes of the children, parents and mine.
The Sixth Maya" I have learned my sixth lesson about the monitoring process and on the job training improve skill and bring consistent output."
Shortly after lunch I needed a nap. I went to my bedroom and switched on the CD player. It played an Indian classical music CD. I was about to change the CD when Maya suggested to listen to it. I readily accepted the suggestion. The music soothed my nerves and put me to sleep. I woke up feeling fresh after this quick nap. Maya's music had worked.
The Seventh Maya" I have learned my seventh lesson about the resistance to change. Accept the suggestion it may improve the quality."
I had my evening tea and Maya got busy with her preparation for baking a cake. It tool half an hour for the cake to get ready. I couldn't resist admiring her preparation. "How is it that, your cake is better than Menginis. She replied in detail- 1. select the fine flour of right quality. 2. Mix the ingradients in right quantity.
FROM,
MAULIK BHUPTANI
MACRO WORLD SOFTWARES
posted by James at 4:08 PM
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